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Error: Cannot watch this offer on Freevee

  • ~ minute read

If you are getting an error message about Freevee, such as, "You cannot watch this offer on Freevee because you have purchased it on Amazon. Please select the purchase option.", or "You cannot watch this offer on Freevee because you are connected to [streaming service]. Please select that option." this means you simply need to change the streaming service you're using for that show. If you're unsure what that means, this article will show you how to that for each device.

Freevee freevee

 

FIRE TV or GOOGLE / ANDROID TV

Freevee

 

  1. Select the Offers button: Screenshot 2023-09-19 110651.png

    MOVIE
    new android tv_other offers icon.png

    EPISODE
    new android tv_other offers icon_episode.png


  2. You'll see which Streaming Service you're using:

    new android tv_other offers icon_freevee.png


  3. Select the correct streaming service offer:

    new android tv_other offers icon_paramount.png

    • "You cannot watch this offer on Freevee because you have purchased it on Amazon." = Select Rent or Buy Amazon.
    • "You cannot watch this offer on Freevee because you are connected to [streaming service]." = Select the Subsciption streaming service.

      For example, if you have Freevee selected but the title is also available through Amazon Paramount+, to which you're connected, then you would select Amazon Paramount+.

 

APPLE TV

  1. Remove the error:
    • EPISODE: Select the episode image again.
      error_apple tv_freevee episode.png 
    • MOVIE: Select the "Retry" button.
      error_apple tv_freevee movie_retry button.png


  2. Select the "Ways to Watch" button.
    Apple tv_ways to watch button.png

  3. Select the correct streaming service offer:

    error_apple tv_freevee_select offer.png
  • "You cannot watch this offer on Freevee because you have purchased it on Amazon." = Select Rent or Purchase from Amazon.
  • "You cannot watch this offer on Freevee because you are connected to [streaming service]." = Select the Subsciption streaming service.

    For example, if you have Freevee selected but the title is also available through Amazon Paramount+, to which you're connected, then you would select Amazon Paramount+.

APPLE or ANDROID MOBILE

Freevee

Freevee

 

  1. Select "Cancel Verification".

    mobile_cancel verification.png


  2. Select the Ways to Watch gear icon.

    mobile_ways to watch_new other offers button.png


  3. Select the correct streaming service offer:

    select

    • "You cannot watch this offer on Freevee because you have purchased it on Amazon." = Select Amazon Video.
    • "You cannot watch this offer on Freevee because you are connected to [streaming service]." = Select the subscribed streaming service.

      For example, if you have Freevee selected but the title is also available through Amazon Paramount+, to which you're connected, then you would select Amazon Paramount+.

 

WEBSITE
freevee

 

  1. Select "Cancel or Clear Verification" or "Got it".

    MOVIE 
    freevee

    EPISODE
    clear verification_episode_website.png

  2. If on a movie, refresh the page to make the "See Other Offers" button re-appear.

  3. Select the "Watching with [streaming service]" text or the drop-down menu to the far right. 

    MOVIE
    web_watching with service.jpg

    EPISODE
    freevee


  4. Select the correct streaming service offer:

    select

    • "You cannot watch this offer on Freevee because you have purchased it on Amazon." = Select Amazon Video.
    • "You cannot watch this offer on Freevee because you are connected to [streaming service]." = Select the subscribed streaming service.

freevee

For example, if you have Freevee selected but the title is also available through Amazon Paramount+, to which you're connected, then you would select Amazon Paramount+.

 

 

If you have more questions about how to watch with Freevee on VidAngel, check out
Watching with Ads on VidAngel

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