If you're seeing a video of our CEO, Bill Aho, letting you know that we've ended the Pay-It-Forward program and that you need to subscribe to watch on VidAngel, this means you don't have an active subscription on that account. This usually happens in 3 situations: 

• You're logged into the wrong account
• You're not paying for a subscription
• You need to update your billing information

You're logged into the wrong account

You're getting charged for a subscription but you're not logged into the correct account (i.e. the account you're currently using does not have an active subscription): An account vs. a subscription

This is an easy fix: all you need to do is log out of VidAngel on the device(s) you're using and log back in with the email account that has the subscription.

If you're not able to remember the email for the account you subscribed with, please contact Support and we'll help you find it. 

You're not paying for a Subscription

You have not been paying, so you do not have a subscription on your account: Start a subscription for an existing account

You can subscribe on the VidAngel website at www.vidangel.com and log in. Go to:

1. "Profile" (or your name)
2. "Account"
3. "Manage Billing"
4. "Start Subscription"

You Need to Update Your Billing Information

You have been paying for a subscription, but there is an error with your billing information. You'll need to update it: Update Billing Information 

You can update your billing on the VidAngel website by going to www.vidangel.com and log in. Go to:

1. "Profile" (or your name)
2. "Account"
3. "Manage Billing"
4. "Update Billing"