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Can't cast to Samsung Smart TV

  • ~ minute read

If you're trying to watch by casting to your Samsung Smart TV, using our mobile app, but the phone or tablet can't "see" or connect with your Samsung TV, here are solutions to the most common issues: 

 

Reboot Your Devices

A good reboot can do wonders! 

iPHONE or iPAD

Force/hard close the VidAngel mobile app (sometimes said as "kill the app") and then restart your Apple.
  1. Log out of the VidAngel app.
  2. Hard / Force close the app, sometimes referred to as "kill the app" (this is especially important on an Apple device): Apple Support: Close an app 
  3. Uninstall the VidAngel app.
  4. Follow Apple's steps to update your device to the latest version.
  5. Reboot/Restart your Apple mobile device.
  6. Reboot/Restart your internet router/modem.
  7. Reinstall the VidAngel app.
  8. Login and try to cast again.

ANDROID PHONE or TABLET

Force/hard close the VidAngel mobile app (sometimes said as "kill the app") and then restart your Android.
  1. Log out of the VidAngel app.
  2. Hard / Force close the app, sometimes referred to as "kill the app":
    1. Go to Settings.
    2. Select Apps.
    3. Select the VidAngel app.
    4. Tap on the Stop or Force Stop button.
  3. Uninstall the VidAngel app.
  4. Check your Android device's Settings for updates.
    • Each Android brand is a little different, but it's generally something like System or Software update.
  5. Reboot/Restart your Android mobile device.
  6. Reboot/Restart your internet router/modem.
  7. Reinstall the VidAngel app.
  8. Login and try to cast again.

SAMSUNG SMART TV

  1. Check your TV's software for any updates.
  2. Reboot the TV by unplugging it.
  3. If haven't already, Reboot/Restart your internet router/modem.

 

Devices Are Not on the Same WIFI Network

Your Samsung Smart TV and mobile device will need to be on the same WIFI network so they can "see" each other. Click here to find out how to check if your TV and mobile are on the same internet network.

 

Devices Are Too Old

device table_samsung tv cast.png

iPHONE or iPAD

To work with the VidAngel app, your Apple mobile device should be at least iOS 14.

You'll also want to make sure you have the most updated version of the VidAngel app on your Apple. You can check that here: VidAngel on Apple 

To cast to a Samsung TV, your Apple device and Samsung TV must be AirPlay 2-enabled. See: AirPlay 2–Enabled TVs and Devices 

ANDROID PHONE or TABLET

To work with the VidAngel app, your Android mobile device should be at least Android 8.

You'll also want to make sure you have the most updated version of the VidAngel app on your Android. You can check that here: VidAngel on Android

SAMSUNG SMART TV

Make sure your TV is updated. You can check for updates by going to Settings > Support > Software Update >  Update Now. If that doesn't work, please contact Samsung Support for instructions. 

Did you ever see the App Launcher open up on the TV? Your TV needs this service to be compatible with VidAngel.

samsung1.png

App Launcher supports devices with a "+" , so Samsung Smart TVs:

    • H-series (year 2014) (+)
    • F-series (year 2013) (+)
    • E-series (year 2012) (+)

 

Mirroring not supported

VidAngel will not work with mirroring. Make sure you're using the Cast icon or the "Send to TV" button.

cast_episode.png mobile_send to tv button_movie.png

You will know if you're mirroring if you see your mobile's exact screen and movements on the TV vs. when casting you are just sending the video to the TV screen. Mirroring can also display in portrait mode instead of landscape and may not take up the whole screen. 

 

Newer Samsung with Chromecast Built-In

If the "Send to Samsung Smart TV" option is not working, and you have a newer Samsung TV that supports Chromecast, then please try the "Send to Chromecast" option instead. 

 

Permissions not granted 

In the initial contact between your mobile and the TV, there should have been a pop-up to give permission.

samsung2.png

If you are having difficulty getting your mobile device and the TV to "talk" please follow those directions from the popup: Menu > Network > Multimedia Device Manager and make sure your mobile device is allowed. If you need further assistance with this aspect, please contact Samsung Support. 

 

Still Having Trouble?

Check out our in-depth troubleshooting: In-Depth Troubleshooting 

Alternatively, sometimes casting is not the best option. Go here to find other ways to use VidAngel with your Samsung TV: How can I watch VidAngel on my TV?

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