VidAngel offers assistance by email, chat, and outbound phone calls for technical issues. Our agents (who are real live humans!) are happy to provide customer support for troubleshooting or any questions you may have. Contact us by clicking here.
Support Hours (MT)
| Email Support | Live Chat Support | Phone Support |
|
9 AM - 9 PM M-Th 9 AM - 10 PM Fri & Sat 4 PM - 8 PM Sun |
10 AM - 9 PM M-Th 10 AM - 10 PM Fri & Sat Closed Sunday |
Must be scheduled M - Sat Closed Sunday |
Email Support
Contact us via email by clicking here.
We will get back to you within 24 hours (if not much, much, much sooner!).
Chat Support
Contact us via chat by clicking the Chat icon on the VidAngel website or mobile app.
WEBSITE
Click on the Chat Bot icon in the corner.
APPLE or ANDROID APP
1. Select "Me" in the bottom menu.
2. Select "Help".
3. Tap on the Chat Bot icon in the corner.
We have a chatbot assistant that will direct you to the most helpful information first. If the bot is. not able to help you, it will send your message straight to us. If this message is sent during live chat hours (see table above), then we will respond to you right away through a live chat! If it's sent outside of chat hours, we will get back to you as soon as possible via email.
Phone Support
We are now offering outbound phone support! This means that phone calls can be scheduled through email or chat. It is available upon request, however, please keep in mind it is meant to be for setup or troubleshooting issues; all billing and other questions will be handled via email or chat. Once scheduled, you will be emailed instructions and called by one of our Support Angels at the arranged time.
Contact us to schedule by clicking here.
Angel Studios Support
VidAngel Entertainment and Angel Studios are separate companies. However, we want to help!
So if you have questions about Angel Studios or their app, please contact their support here: Angel Studios Help.
If you have questions about The Chosen or their app please contact their support here: support@comeandseefoundation.