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Account credits

  • ~ minute read

What are credits, and how do I check my credit balance?

Credits are a form of account balance that automatically applies to your VidAngel subscription before your payment method is charged. Think of them as store credit that lives in your account—VidAngel automatically uses them to cover your subscription costs.

 

What are credits? 

Credits are account funds that VidAngel applies automatically toward your monthly or annual subscription charges. When you have credits, your payment method isn't charged until those credits are used up.

 

The basics

Credits work like store credit or a prepaid balance. Once added to your account, they sit there waiting to be used. Every billing cycle, VidAngel automatically deducts your subscription cost from your credit balance first. Only when your credits can't fully cover the charge does your payment method get billed for the remaining amount.

 

In practice

Let's say you have $15 in credits and your subscription costs $9.99/month:

  • Month 1: We use $9.99 from your credits. Your card isn't charged. Remaining balance: $5.01
  • Month 2: We use the remaining $5.01 from your credits and charge your card $4.98 to cover the rest.

This happens automatically—you don't need to activate or apply credits manually.

 

How to check your credit balance 

You can view your credit balance in your Account Settings on the VidAngel website (not in the apps).

  1. Go to www.vidangel.com/account
    • Or click "Profile" (or your name) in the top-right corner
    • Select "Account"
  2. Scroll down to the Account & Billing section
  3. Your credit balance will be displayed
web_account settings_accounts and billing_view credit balance.png TYPE: screenshot | CONTENT: Account Settings page showing credit balance in billing section | UPDATES: Account page UI, credit display location | DEPENDENT: Multiple macros that explain viewing credits

 

How credits are applied 

Credits work behind the scenes to reduce your out-of-pocket costs. Here's what you need to know:

  • Credits are used automatically every billing cycle
  • Credits are always used first before charging your payment method
  • Partial credit balances carry over to the next billing cycle
  • You don't need to activate or redeem credits—they just work

 

Common sources of credits

Credits can come from several places:

  • Customer Support resolutions
    When we need to make things right—whether due to billing errors, technical issues, or service disruptions—we often add credits to your account.
  • Promotional offers
    Occasionally, we run special promotions that include account credits as part of the offer.
  • Gift cards
    When you redeem a VidAngel gift card, the balance is added to your account as credits. 
  • Goodwill gestures
    Sometimes we add credits as a thank-you to especially engaged customers or to help resolve frustrating situations.

  • Legacy credits
    If you have credits from our old buy/sellback model, those still work the same way. Learn more: Old Model Credits

     

Important limitations 

Apple, Google Play, and Roku subscriptions cannot use credits

If you subscribed through Apple, Google Play, or Roku, we don't have access to manage those subscriptions—they're controlled entirely by Apple, Google, or Roku. This means:

Need help switching? Contact Support and we'll walk you through it.

 

Credits are non-refundable

Credits cannot be cashed out or converted to money. They can only be used toward VidAngel subscription charges.

 

Credits do not expire

Your credit balance remains on your account indefinitely until used—no expiration dates to worry about!

 

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