Why did I receive a charge from VidAngel?
If you received a charge from VidAngel, Apple for VidAngel, Roku for VidAngel, or Google Play for VidAngel, you have (or recently had) an active VidAngel subscription. Your subscription fee is automatically charged to the payment method you provided when signing up, and you can cancel anytime.
Understanding VidAngel charges
VidAngel subscriptions are billed monthly or annually, depending on your plan. The charge will appear on your statement from one of these sources, depending on where you subscribed:
- VidAngel or vidangel.com (if you subscribed on our website)
- Apple for VidAngel (if you subscribed through your Apple ID)
- Roku for VidAngel (if you subscribed through your Roku device)
- Google Play for VidAngel (if you subscribed through your Android device)
Wondering about pricing? Check out: How much does VidAngel cost?
Logged into the wrong account
If you're being charged but see "No Subscription" in your Account Settings, you're likely logged into a different VidAngel account than the one with your active subscription (see An account vs. a subscription).
The fix: Log out and log back in with the email address associated with your subscription.
Where did you sign up?
APPLE DEVICE
If you signed up on an iPhone, iPad, or Apple TV, you likely started your subscription through Apple (not our website) and will need to log in using your Apple ID
ANDROID or GOOGLE DEVICE
If you signed up on an Android device or through Google Play, you may have started a subscription through your Google Play account.
ROKU DEVICE
If you signed up on a Roku device, you likely started a subscription through your Roku account.
WEB BROWSER
If you signed up on a computer or through a web browser, you started your subscription directly with us.
Can't remember which account? Contact Support and we'll help you locate it.
Receiving multiple charges
Multiple VidAngel charges in one month means you've created more than one subscription. This happens when people sign up through different methods without realizing they're creating separate accounts.
Common scenarios
APPLE FOR VIDANGEL
If you signed up:
- Using Apple ID, AND
- Also on our website
You now have TWO separate subscriptions: one through your iCloud account and one through VidAngel's website. We have very limited access to Apple subscriptions.
To cancel your Apple subscription: Cancel an Apple Subscription
IMPORTANT: If you cancel the website subscription instead, we won't be able to assist with billing issues—you'll need to contact Apple directly.
GOOGLE PLAY FOR VIDANGEL
If you signed up:
- Using your Google Play account, AND
- Also on our website
You now have TWO separate subscriptions: one through your Google Play account and one through VidAngel's website. We have very limited access to Google Play subscriptions.
To cancel your Google Play subscription: Cancel a Google Play Subscription
IMPORTANT: If you cancel the website subscription instead, we won't be able to assist with billing issues—you'll need to contact Google directly.
ROKU FOR VIDANGEL
If you signed up:
- On your Roku device, AND
- Also on our website
You now have TWO separate subscriptions: one through your Roku account and one through VidAngel's website. We have limited access to Roku subscriptions.
To cancel your Roku subscription: Cancel a Roku Subscription
IMPORTANT: If you cancel the website subscription instead, we won't be able to assist with billing issues—you'll need to contact Roku directly.
ADDITIONAL WEBSITE SUBSCRIPTIONS
If all charges show as "VidAngel" (without Apple, Roku, or Google Play), you created multiple subscriptions using different email addresses on our website.
Can't remember your other accounts? Contact Support and we'll help you locate them.
"Update billing information" emails
Receiving emails asking you to update your billing information means the credit card on file was declined. This happens when:
- Your card expired
- You reached your credit card limit
- Your bank flagged the charge as suspicious
- There are insufficient funds
What to do: Update your billing information.
Didn't mean to subscribe? We'd love for you to give VidAngel a try, but we understand if you'd rather cancel.
Angel Studios charges
Seeing "Angel Studios" charges that list "vidangel.com" in the contact info?
We understand the confusion! This is an Angel Studios charge, not a VidAngel charge—we're working with them to get this corrected. VidAngel and Angel Studios are separate companies.
Questions about that charge? Contact Angel Studios Help