Parental Controls are filters that will be locked. They cannot be changed without going to our website and entering your Parental Passcode. Parental Controls allow you to lock filters across all Profiles. Unlike Default Filters, any title, new or previously watched, will have these filters applied.
- How to setup or edit Locked Filters
- Why don't my Filters appear locked on TV apps? (vs. the phone or website)
- Interacting with connected services' parental controls
Setup or Edit Parental Controls: Locked Filters
After you go to www.vidangel.com and login:
- Click "Profile" (or your name).
- Select "Account".
Or, here is a direct link: https://www.vidangel.com/account.
- Click "Set Parental Controls".
- Create a Passcode.
If you are returning, simply enter the Passcode you previously created.
NOTE: If you've forgotten your Passcode, you can contact Support and we will remove the Passcode. To do so, we ask that you provide the billing zipcode and the last 4 digits of the card on the account to help confirm you are the parent on the account.
- Choose which filters to lock on your account.
- Click "Save".
Remember, these Filters apply to all profiles and cannot be changed unless you return to these Parental Controls in your Account Settings and enter your Passcode.
No Locked Filters on TV apps?
Right now, locked Parental Control Filters will show as a locked icon on the website and mobile apps, but this icon does not yet show up on our TV apps and it appears as if the filters can be de-selected.
Please be assured that even if the locked filters are de-selected on the TV apps, they are still locked and you will see this if you refresh the page. We're working on making this a more consistent visual experience across all VidAngel devices, but in the meantime, please know that your Parental Filters are locked on all devices.
Connected services' parental controls
If you have parental controls enabled on your streaming service accounts, those restrictions should also apply while using VidAngel. The main profile should allow all ratings if you want to watch those through VidAngel. You may need to disconnect the service from VidAngel and then re-connect so the new settings can sync.
These are some of the errors you can receive if you need to adjust your parental controls: