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Setup Parental Controls

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How do I setup Parental Controls on VidAngel?

Parental Controls are filters that will be locked. They cannot be changed without going to our website and entering your Parental Passcode. Parental Controls allow you to lock filters across all Profiles. Unlike Default Filters, any title, new or previously watched, will have these filters applied. 

Setup or edit Parental Controls: locked Filters

After you go to www.vidangel.com and login: 

  1. Click "Profile" (or your name).
  2. Select "Account".
    Or, here is a direct link: https://www.vidangel.com/account. 

    Access Parental Controls.png
     
  3. Click "Set Parental Controls".

  4. Create a Passcode.
    If you are returning, simply enter the Passcode you previously created.

    filters11.png filters12.png

    NOTE: If you've forgotten your Passcode, you can contact Support and we will remove the Passcode. To do so, we ask that you provide the billing zipcode and the last 4 digits of the card on the account to help confirm you are the parent on the account.
  5. Choose which filters to lock on your account.
  6. Click "Save".
    Remember, these Filters apply to all profiles and cannot be changed unless you return to these Parental Controls in your Account Settings and enter your Passcode.
If the adults in the home want to sit down and watch a show without the kids, and the same level of filtering is not necessary, simply log in to your VidAngel account on the website. You can then adjust your Locked Filters after entering your Passcode. Be sure to change them back once you've finished!
If you don't think Locked Filters are necessary or you don't want them to apply to all profiles, then setting Default Filters for different profiles may be the solution for you.   

No locked Filters on TV apps

Right now, locked Parental Control Filters will show as a locked icon on the website and mobile apps, but this icon does not yet show up on our TV apps and it appears as if the filters can be de-selected.

parental_filters.png

Please be assured that even if the locked filters are de-selected on the TV apps, they are still locked and you will see this if you refresh the page. We're working on making this a more consistent visual experience across all VidAngel devices, but in the meantime, please know that your Parental Filters are locked on all devices. 

 

Connected services' Parental Controls

If you have Parental Controls enabled on your streaming service accounts, those restrictions should also apply while using VidAngel. This can include a PIN blocking our access or restricted ratings and titles. The PIN may need to be removed and the main profile should allow all ratings if you want to watch those through VidAngel. You may need to disconnect the service from VidAngel and then re-connect, so the new settings can sync. 

These are some of the errors you can receive if you need to adjust your Parental Controls:

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