If you're trying to AirPlay VidAngel to an AirPlay 2-enabled TV device, but you're running into trouble, here are solutions to the most common issues:
- Are you trying to watch a title that contains ads?
- Are your devices not on the same Wi-Fi network?
- Are your devices too old?
- Do you need to turn on local permissions?
- What else can you try?
- Still having trouble?
Can't AirPlay with Ads
We are still in the process of building the ability to AirPlay with advertisements. We can Chromecast ad-based content and will continue to improve our casting functionality for AirPlay. This means content from Amazon Freevee, Prime with Ads, Amazon Paramount+ Essential, AMC+ with ads, and Peacock Premium will not work with AirPlay.
What can you do?
If you upgrade your subscriptions to ad-free versions (e.g., Peacock Premium Plus, Prime ad-free), or if you rent/buy on Amazon video, you should be able to watch with AirPlay! If upgrade Amazon Paramount+/AMC+ to ad-free, you should be able to AirPlay *some content.
* Please note that even if you upgrade to Amazon Paramount+ Premium and AMC+ ad-free, all Paramount+ Originals and many AMC+ shows, contain pre-roll ads for their own content. If it contains a pre-roll ad, this means it cannot be AirPlayed! |
Other Options
If you’re open to trying a different device, VidAngel works seamlessly with the ad-based plans of these streaming services on the following devices:
- Apple TV
- Google or Android TV
- Fire TV or Firestick
- Android mobile
- Apple mobile
- Computer on our website
To see how to use VidAngel on these devices, go here: DEVICE SET UP
Are your devices on the Same Wi-Fi Network?
Your iPad or iPhone and the TV device to which you're AirPlaying will need to be on the same Wi-Fi network so they can "see" each other. Dual-band routers offer a 2.4G and a 5G signal, make sure both devices are on the same one. If you're having trouble, try selecting the lower 2.4G signal.
Click here to find out how to check if your TV device and Apple mobile are on the same internet network.
Are your devices too old?
Not all Apple devices are compatible with AirPlay 2. You can learn which devices support AirPlay 2 and AirPlay on Apple’s website. AirPlay might not be working simply because the device isn’t compatible.
To work with the VidAngel app, your Apple mobile device should be at least iOS 14., but check for the latest software updates on your device.
You'll also want to make sure you have the most updated version of the VidAngel app on your Apple. You can check that here: iOS
Do you need to turn on local permissions?
You may need to turn on local network permissions for the VidAngel app. You can see how to do that here: AirPlay: Turn on Local Permissions or Network Access
Other things to try
Reboot your device
Yes, we're asking you to turn it off and turn it on again. It's a stereotypical joke for a reason!
First, force/hard close the VidAngel mobile app (sometimes said as "kill the app"), and then restart your iPhone or iPad.
On an iPhone X or later, or an iPad with iOS 12 or later, or iPadOS:
- From the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen.
- Swipe right or left to find the VidAngel app.
- Swipe up on the app's preview to close the app.
On iPhone SE, iPhone 8 and earlier, and iPod touch:
- Double-click the Home button to show your most recently used apps.
- Swipe right or left to find the VidAngel app.
- Swipe up on the app's preview to close the app.
Make sure Bluetooth is working
If you suspect your Bluetooth is the issue, we found an article about how to fix Bluetooth.
Still Having Trouble?
Can you AirPlay, but it keeps dropping or cutting out? If so, you'll find more help here: AirPlay keeps cutting out
Check out our in-depth troubleshooting: In-Depth Troubleshooting