PROBLEMS WATCHING

TROUBLE ACCESSING

• Troubleshooting Guide
• I Can't Log In
• I'm getting a Network Error
• Stuck on an Internal Server error
• A video says I still need to subscribe

TROUBLE CONNECTING TO STREAMING SERVICES

• Services won't connect
• Services keep disconnecting
• Amazon subscription Channels won't connect
• Amazon Channel's Paramount+ won't connect
• Movies Anywhere movies are not working

TROUBLE PLAYING SHOWS

• Refresh the Connection
• Amazon Video rental or purchase is not working
• Error: Check Your Account - linked account does not have access
• Error: Provider blocked video
• Error: Need to rent or purchase
• Error: Status Failure

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TROUBLE CASTING

• Can't cast from an Android to Fire TV
• Can't cast to Fire TV or Firestick
• Can't cast to Samsung Smart TV
• Can't cast to Chromecast
• Can't cast (Airplay) to Apple TV
• Can't Cast From My iPhone or iPad

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TROUBLE WHILE WATCHING

• Show is buffering
• Problems on Fire TV
• Problems on Android TV
• Problems on Apple TV
• Problems on the website
• Send us a computer error screenshot

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