Are you receiving the error, "You need to upgrade to the ad-free version of [steaming service] to watch this title on this device."? This means you have a subscription to that streaming service that includes advertisements. Roku has rules for streaming services with commercials that we can’t fulfill as an add-on service. Because of this, content from these service plans will not play on the VidAngel Roku app:
- Peacock Premium
- Amazon Freevee
- Prime with Ads
- Amazon Paramount+ Essential
- AMC+ with ads
Please be aware that it is common for streaming services to offer the first episode of a TV show for free or ad-free. This means that it is possible to be able to watch the first episode on the VidAngel Roku app, but to then get this error for subsequent episodes.
So, how can you still watch on your Roku?
- How can I watch Peacock shows on my Roku?
- How can I watch Amazon Prime shows on my Roku?
- How can I watch Amazon Paramount+ or AMC+ shows on my Roku?
- How can I watch Amazon Freevee shows on my Roku?
- What are other options?
Peacock
Peacock Premium has advertisements for much of its content. If you would like to watch Peacock content on the VidAngel Roku app then you will need to upgrade your Peacock subscription to Premium Plus.
You can upgrade to Premium Plus here: Peacock Account: Plans & Payment
- Select the profile icon in the upper-right corner. You'll be brought to a new page.
- Select "Account" in the upper-right corner.
- If needed, input your Peacock credentials and click "Sign In".
- Under the "Plans & Payment" tab you can view "Your Plan":
- To change, you can select "Change Or Cancel Plan".
Once you've upgraded, you will need to refresh your Peacock connection on VidAngel. If you continue to see this error even after upgrading, and refreshing the connection, then please log out and back in to the VidAngel app.
Amazon Prime
Amazon Prime has added advertisements to much of its content. If you would like to watch Prime content on the VidAngel Roku app then you will need to upgrade your Prime subscription to be Ad-free. Please be aware that Amazon has stated that even if you upgrade your Prime to ad-free, this does not impact possible ads on your other Amazon Channels, such as Paramount+ and AMC+. If your show is from one of those services, it requires a separate upgrade.
You can upgrade to Ad-Free Prime Video here: Amazon Prime Account & Settings
Or to manually navigate, go to:
- Sign in at www.amazon.com
- Select "Prime Video" from the top menu bar.
- Select "Go ad free" below the top menu bar.
- Select the "Go ad free" button.
Once you've upgraded, you will need to refresh your Amazon connection on VidAngel. If you continue to see this error even after upgrading and refreshing the connection, then please try to log out and back into the VidAngel app.
Amazon Paramount+ or AMC+
Please be aware that Amazon has stated that even if you upgrade your Prime to ad-free, this does not impact possible ads on your other Amazon Channels, such as Paramount+ and AMC+. Both Paramount+ and AMC+ need to be upgraded separately to ad-free. Additionally, many Paramount+ originals and some AMC+ shows contain ad pre-rolls for their own content. These can show even if you upgrade to ad-free.
You can upgrade to Ad-Free plans here:
Or to manually navigate, go to:
- Sign in at www.amazon.com
- Select "All" near the top left corner.
- Under Digital Content & Devices, select "Prime Video"
- Under Prime Video, select "Store"
- Scroll over to Paramount+ or AMC+ and subscribe.
Once you've upgraded, you will need to refresh your Amazon connection on VidAngel. If you continue to see this error even after upgrading and refreshing the connection, then please try to log out and back into the VidAngel app.
Amazon Freevee
Amazon Freevee is a free ad-based service. If a title is also available on Amazon Video rent/buy or other Amazon Prime channels, then you can rent/buy that title or subscribe to the other streaming service.
If a title is only available through Freevee (e.g. Bosch: Legacy or Jury Duty), then you will not be able to access it on the Roku app; you will need to use the VidAngel app on a different device:
- Apple TV
- Google or Android TV
- Fire TV or Firestick
- Android mobile
- Apple mobile
- Computer on our website
To see how to use VidAngel on any of these devices, go here: DEVICE SET UP
Other options
If you’re open to trying a different device, VidAngel works seamlessly with the ad-based plans of these streaming services on the following devices:
- Apple TV
- Google or Android TV
- Fire TV or Firestick
- Android mobile
- Apple mobile
- Computer on our website
To see how to use VidAngel on these devices, go here: DEVICE SET UP