If you are getting the messages, "Unexpected Error: An unknown error occurred. Please try again later." this likely just means you need to refresh your streaming service connection on VidAngel.
- Try to play the stream again.
- Refresh your streaming service connection
- Check your parental controls
- Check your subscription service
Try again
It may just be as simple as trying once or twice more.
- If present, select the "Try again" or "Retry" button.
- Try to play the movie or episode once more.
If you continue to get an error, you'll want to reset your streaming service connection.
Refresh your streaming service connection
If your connection has just gone stale, refreshing your connection can solve many issues with VidAngel. This must be done in your Account Settings on either our website or mobile app. After you refresh the connection you can return to the TV app to try again.
This article will show you the best way to refresh the link to your streaming service on VidAngel: Refresh the Connection
| NOTE: If you have to refresh often, please check out Services keep disconnecting |
Parental Controls
If you have parental controls enabled on your Amazon, Peacock, Apple TV+, or Netflix accounts, those restrictions should also apply while using VidAngel.
For example, Netflix offers the option to hide shows from showing up in a Netflix profile. VidAngel links to the active Netflix profile at the time of connection. If you chose to hide a show in this Netflix account profile, this will also block VidAngel's access to the show. So, if you chose to hide Stranger Things on your Netflix account, then VidAngel will not be able to access it.
Check your subscription service
Unsupported account type
VidAngel may not support the type of subscription you're using (e.g. Netflix's Standard with Ads subscription).
Service Issue
It could also mean that there is an issue with the streaming service itself. Perhaps they're having an outage or technical issue that is impacting VidAngel's ability to connect.