Skip to main content

Error: Using an ad blocker on the web

  • ~ minute read

Why am I getting the error, "This stream has ads, but it looks like you might be using an ad blocker. Please disable any blockers in order to stream this with VidAngel." on my computer?

This means you are trying to watch a title that contains ads, but have an ad-blocker on your browser, device, router, and/or ISP. Some common ad blocker web extensions include Adblock Plus, Pie Adblock, Planet VPN, UBlock, Ghostery, duckduckgo privacy, but there are many more. To continue watching on VidAngel, you will need to disable the ad blocker.
 

error_this stream has ads.png

 

Manage web browser extensions

The process for disabling the adblocker is obviously going to be a little different for each extension, and we don't support information on them all. But don't worry, we're still here to help! The common thing to look for would be something in the extension settings that says, “DISABLE FOR THIS SITE,” or “ALLOW THIS SITE TO LOAD ADS,” or something along those lines.

 

Manage from the extension's settings

  1. Click the extensions icon (puzzle piece near the top right).
  2. Click the ad-blocking extension to open the extension's details.
  3. Toggle the extension settings for www.vidangel.com
  4. Refresh the page.

adblock_whiteliste this site.png

 

Manage all extensions

If you're not sure which extension is blocking ads, here is how you can view all your browser extensions:

  1. Click the extensions icon (puzzle piece near the top right).
  2. Click Manage Extensions.
    This will allow you to view all your browser extensions and their details. 
  3. Look for an extension that has to do with blocking ads. 
  4. Disable the extension.
    Other options are to remove the extension or whitelist VidAngel.  
  5. Refresh the page and/or clear the cache.

manage extensions.png

Disable the extension

Select the toggle on the bottom-right side of the extension.

 

Disable for just VidAngel

Select "Details" and then "Extension options".

You may need to manually enter www.vidangel.com or *.vidangel.com as an allowed site. 

Additionally, for some ad-blockers or antivirus software, you may need to also whitelist *.cloudfront.net, and *.vidangel.work.

 

Remove the extension

Select "Remove" to remove the extension completely.

EXAMPLE: ADBLOCK PLUS 

 

A popular Chrome ad block extension is Adblock Plus. Here is how you can remove it or add VidAngel as an allowed site.

 

Remove the ad blocker:

  1. Click the extensions icon (puzzle piece near the top right).
  2. Select the 3 dots next to the ad blocking extension.
  3. Select "Remove from Chrome".

adblock plus.png

 

Add as an allowed site

  1. Click the extensions icon (puzzle piece near the top right).
  2. Select the 3 dots next to the ad blocking extension.
  3. Select "Options".
  4. Select "Allowlisted websites".
  5. Type in www.vidangel.com
  6. Select the "Add Website" button. 

adblock plus_allowed websites.png

 

Try a different browser

If you don't have an ad blocking extension or removing it did not work, try using VidAngel on a different web browser. You may need to reinstall the VidAngel browser extension. 

You can use VidAngel on these web browsers (desktop only--not mobile browsers!):

  • Chrome
  • Firefox
  • Edge

 

Check security software

Do you have any ad-blocking or security software installed (e.g., Webroot, Ad Pros) on your device? Try disabling it and see if VidAngel will work. 

Additionally, for some ad-blocker or antivirus software, you may need to whitelist *.vidangel.com, *.cloudfront.net and *.vidangel.work.

 

Check browser security settings

As a last resort, you can try turning off the "block intrusive ads" setting.

In Chrome, you can do this here: chrome://settings/content/ads 

Or here is how to navigate to that setting manually: 3 dot menu > Settings > Privacy and Security > Site Settings > scroll down to Additional content settings > Intrusive ads > select Any site you visit can show any ad to you.

 

Still having trouble?

If you're still having trouble with ad block errors or are using a device other than a computer, you may have an ad blocker on your router or network. Go here for more help: Error: Using an ad blocker on your network

Related articles