If you are getting the message, "Amazon is not allowing access to this video. It may require renting or purchasing, or you may have a locked profile. Please check to see if you have open access on Amazon to watch" this means something is blocking your access to the movie or episode. Usually, you just need to rent or purchase your show first.
However, this error can happen in these situations:
- You need to rent or buy the show on your Amazon account first.
- You simply need to refresh your connection to the streaming service.
- We need to update our system.
- You do not have access through the streaming service.
Need to rent/buy on Amazon
Is the show available from Amazon Video (vs. Amazon Prime or other services)? If so, you will need to rent or purchase it from your Amazon account first, then return to VidAngel on your TV to watch. It's easiest to do this guided through the VidAngel website or mobile app.
If you have rented/purchased and refreshed your connection, you may have gotten an incompatible version. Go here if you need more details: How to watch Amazon Video rentals or purchases
Refresh your streaming service connection
After you rent/buy a show or if your connection has just gone stale, refreshing your connection can solve many issues with VidAngel. This must be done on either our website or mobile app. After you refresh the connection you can return to the TV app to try again.
This article will show you the best way to refresh the link to your streaming service on VidAngel: Refresh the Connection
| NOTE: If you're getting this error often, please check out Services keep disconnecting |
We need to update our system
It's possible this is our bad and the movie or tv show is no longer available from that streaming service and we need to update our system.
Streaming services change their catalog often and we audit our system regularly. However, if we missed a title leaving a platform, it may still show as available in our system, even though it's not. You can check directly on the streaming service's platform to confirm.
We would also love it if you sent us a message so we can get it corrected sooner: Contact Support
Don't have access through the streaming service
Not Subscribed
This could mean that you are not subscribed to the service where this show is offered.
For example, if you are not subscribed to Amazon Prime streaming, then you don't have access to watch Prime exclusive shows, such as Tom Clancy's Jack Ryan.
Service Issue
It could also mean that there is an issue with the streaming service itself. Perhaps they're having an outage or technical issue that is impacting VidAngel's ability to connect.
Parental Controls
You may have parental controls, including viewing restrictions or a PIN, that is blocking your access. If so, then VidAngel will not be able to access the title.
If you need to adjust your parental controls on the steaming service site so that you can access a show while watching through VidAngel, here is a direct link: Amazon Viewing Restrictions
Or you can navigate to it from their website by selecting: Prime Video > Profile icon > Account & Settings > Restrictions > remove the PIN and/or scroll down to adjust the Viewing Restrictions.
The main profile should allow all ratings if you want to watch those through VidAngel. You may need to disconnect Amazon from VidAngel and then re-connect so the new settings can sync.