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Streaming services keep unlinking

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Why do my streaming services keep unlinking from VidAngel?

If you were able to initially link to your services but constantly have to relink them to VidAngel, please know that your connection should stay good on VidAngel until something happens to invalidate it. If your connection does go bad with Apple TV streaming, Peacock, Amazon, or Netflix, you will need to refresh the connection to VidAngel: Reset the Connection

 

Don't log out

Make sure you're not logging out of Netflix, Amazon, Peacock, or Apple TV streaming on their websites or apps. This can quickly make you lose your connection to the service on VidAngel.

 

Check the streaming service

You can look into your connected service's setup and settings. Streaming accounts shared with people outside your home will often be targeted by the streaming service due to multiple IP addresses being used. This can cause a session to time out.

NETFLIX

First, make sure you have checked the "Remember me" box when you've signed in and connected your Netflix to VidAngel.

Netflix_remember

 

Next, please be aware that Netflix has tightened its security with password sharing and will more readily log you out if anyone outside your household uses your Netflix credentials. Netflix defines a household as a collection of devices using the same internet. You can read more about this on Netflix's Help Center: What is a Netflix Household?

However, Netflix does allow sharing with those outside your household by purchasing an "extra member slot." "Extra member" accounts are compatible with VidAngel and should connect. You can read more about sharing your Netflix account and adding an extra member on Netflix's Help Center: Sharing your Netflix account 

VidAngel does not support password sharing. If you're sharing a Netflix password with someone outside your household or are not an "extra member", this will cause your Netflix connection on VidAngel to unlink often.

 

If you're not password sharing but still getting signed out of Netflix itself on a specific device, here is an article from Netflix's Help Center: I keep getting prompted to sign in to Netflix.

 

AMAZON

Amazon may log you out more often unless you check the "Keep me signed in." box when you've signed in and linked your Amazon to VidAngel.

 

web_services_keep_disconnecting_remember_me_keep_me_signed_in_box.png

Make sure your Amazon profile is not blocked by a PIN or parental controls, since viewing restrictions on Amazon will impact what you can watch on VidAngel as well.

 

PEACOCK

Peacock may log you out more often unless you check the "Keep me signed in" box when you've signed in and linked your Peacock to VidAngel.

 

Peacock_sign in.jpg

 

Additionally, for Peacock, you'll need to select a Profile before VidAngel can link. Make sure to select an adult profile, since viewing restrictions on Peacock will impact what you can watch on VidAngel as well.

Peacock_adult profile.jpg

 

Try linking on a different device

Remember, VidAngel only manages the connection to your steaming services in your Account Settings, which are only accessible on either the Android or Apple mobile app, or a computer through our website using a web extension (not in the TV apps). Then that connection will be synced to any VidAngel TV apps you use. You don't need to link on both the mobile app and website, however, if you're having trouble with your connection, try linking using the method you haven't done yet.

For example, if you created your VidAngel account on your phone and linked your services on the VidAngel mobile app, now try using a computer to install our web extension, or vice versa.

 

How do I know if I already installed the web extension?

  1. Click the extensions icon (a puzzle piece) near the top right of your web browser.
  2. See if "VidAngel for Chrome" or "VidAngel for Firefox" is in the list of Extensions.

    Vidangel

 

Update devices and app

Make sure your device's software is up-to-date and that you're using the most recent VidAngel app version. Don't underestimate the big difference this can make! You can see how to do this here: Reset Everything Else 

 

Check security settings

If you tried all else, it may now be worth digging into your internet browser security settings. If you have high-security settings on your internet browser, this could be impacting the connection.

Here's how you can check your settings in each web browser:

CHROME

  1. Select the web browser menu (three dots)
  2. Select Settings
  3. Select Privacy and security on the left-hand menu
  4. Select Cookies and other site data

chrome_security



Make sure that you have not selected (the circle is white/blank) "Block third-party cookies" or "Clear cookies and site data when you close all windows". 

 

chrome_security

 

FIREFOX

  1. Select the web browser menu (three lines).
  2. Select Settings.
  3. Select Privacy & Security on the left-hand menu.
  4. If you have "Strict" or "Custom" selected, then those settings may be interfering with our browser extension.

firefox_security

 

Still having trouble?

If you're still having trouble with your connection after looking at all these, check out our In-Depth Troubleshooting guide.

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