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Streaming services will not link to VidAngel

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Why won't my streaming service link to VidAngel?

If you're frustrated because your Paramount+, Peacock, Apple TV streaming, Netflix, or Amazon service won't link to VidAngel (indicated by no checkmark), then you're in the right place. You could be receiving an error about your connection, invalid credentials, or getting stuck in a connection loop (where you see the "Success!" page over and over again). We've seen it all, and we have the answers to get you filtering again. 
 

1) Check your subscription

First, do you have a subscription to that service?

Hey, it may be obvious to some, but it's always a good idea to check the basics. If you don't have a subscription to Paramount+, Peacock, Apple TV streaming, Netflix, or the Amazon Channel you're trying to link to VidAngel, then it simply won't connect. This includes:

  1. Having an account with a service but not an active subscription (indicated by no checkmark)
  2. Having a subscription to a service outside of Amazon Channels (and we only link to it via Amazon Channels)

 

No checkmark

If you have linked your service and the toggle on the VidAngel Linked Streaming Services page has turned blue, but there's no checkmark next to the service, this can mean:

  • You have an account with that service, but not an active subscription. 
    You'll need to contact that service or subscribe. 
    no checkmark_account but no active subscription.png
     
  • You have an account and a subscription with that service, but it's not one to which we link.
    For example, we don't link to Peacock's free basic plan.
     
  • You just need to refresh your session on the streaming service and then relink it to VidAngel. 
     

Outside of Amazon

Currently VidAngel only links to AMC+, BritBox, Hallmark+, MGM+, , PBS Masterpiece, and STARZ as Amazon Prime Add-on Channels. If you subscribe to these services directly through their apps or websites but not through your Amazon Prime Channel's subscriptions, then it will not be able to link to VidAngel.

 If your basic Amazon Rent/Buy shows as linked, but not your other subscription channels (STARZ, AMC+, etc.), you can find more helpful information here: Amazon subscription Channels won't link 

 

2) Reset the connection

Many issues with VidAngel can be resolved with a good refresh of the connection to your streaming service.

VidAngel only manages the connection to your streaming services in your Account Settings on either the Android or Apple mobile app, or on our website. Then that connection will be synced to any VidAngel TV apps you use.

Here are the basic steps:

  1. Disconnect your streaming service in VidAngel
  2. Refresh your session with the streaming service
  3. Re-link your streaming service in VidAngel

If you want in-depth instructions with visuals, go here: Refresh the Connection

Hopefully, that did it! If not, please continue to the steps below.

 

3) Network settings

Do you have a VPN or other network restrictions, including parental controls?

These could be interfering with VidAngel's attempts to link to your streaming services. Turn them off to confirm if they are blocking VidAngel. 


4) Reset everything else

If you're still having trouble, we'd like you to try a total refresh of all the things that can impact the connection. We will be asking you to do some of the same things as before, but please don't skip those steps. We promise there is a method to the madness. 

Please do this with the device that's holding your connection (either your mobile or computer for the website) AND the device you're using to watch with VidAngel, if different.

iPHONE or iPAD

  1. Unlink from the streaming service in the VidAngel app.
  2. Log out of the VidAngel app.
  3. Hard / Force close the app, sometimes referred to as "kill the app" (this is especially important on an Apple device): Apple Support: Close an app
  4. Uninstall the VidAngel app.
  5. Follow Apple's steps to update your device to the latest version.
  6. Reboot/Restart your Apple mobile device.
  7. Reboot/Restart your internet router/modem.
  8. Reinstall the VidAngel app.
  9. Login and try the connection again.

ANDROID PHONE or TABLET

  1. Unlink from the streaming service in the VidAngel app.
  2. Log out of the VidAngel app.
  3. Hard / Force close the app, sometimes referred to as "kill the app".
  4. Uninstall the VidAngel app.
  5. Check your Android device's Settings for updates.
    • Each Android brand is a little different, but it's generally something like System or Software update.
  6. Reboot/Restart your Android mobile device.
  7. Reboot/Restart your internet router/modem.
  8. Reinstall the VidAngel app.
  9. Login and try the connection again.

WEBSITE

  1. Unlink from the streaming service on the VidAngel website.
  2. Log out of the website.
  3. Clear your cache.
  4. Check if the web extension needs to be updated.
    • You should be prompted to do this automatically if it's needed, but if you missed it, you can click on these links to update your browser extension for Chrome or Firefox.
    • You can also try deleting the extension and then reinstalling it.
  5. Close all tabs.
  6. Reboot/Restart the computer.
  7. Reboot/Restart your internet router/modem.
  8. Open the VidAngel website from a Chrome or Firefox browser.
  9. Confirm you still have the Browser Extension.
  10. Login and try again.

If needed, you can view Problems on the website for more details on some of these steps. 

ROKU

  1. Unlink from the streaming service in the VidAngel mobile app or website.
  2. Log out of the VidAngel Roku app.
  3. Clear cache on the Roku. This will show you how: Clear cache on Roku
  4. Uninstall the VidAngel app.
  5. Check your Roku device's Settings for updates: Settings > System > Software update > Check now
  6. Reboot/Restart your Roku.
  7. Reboot/Restart your internet router/modem.
  8. Reinstall the VidAngel app.
  9. Login and try the connection again

ANDROID / GOOGLE TV

  1. Unlink from the streaming service in the VidAngel mobile app or website.
  2. Log out of the VidAngel Android TV app.
  3. Clear the data from the VidAngel app:
    1. Go to Settings (the gear icon) > Apps > See All Apps.
    2. Scroll down to VidAngel and select it.
    3. Select Force Stop.
    4. Select Clear Data.
  4. Uninstall the VidAngel app.
  5. Check your Android TV device's Settings for updates.
    • Each Android device is a little different, but it's generally something like Settings > System > About > System software update.
  6. Reboot/Restart your Android TV device.
  7. Reboot/Restart your internet router/modem.
  8. Reinstall the VidAngel app.
  9. Login and try the connection again.

FIRE TV or FIRESTICK

  1. Unlink from the streaming service in the VidAngel mobile app or website.
  2. Log out of the VidAngel Fire TV app.
  3. Clear the data from the VidAngel app:
    1. Go to Settings (the gear icon)
    2. Select Applications
    3. Select Manage Installed Applications
    4. Scroll down and select VidAngel
    5. Select Force Stop
    6. Select Clear Data
  4. Uninstall the VidAngel app.
  5. Check your Fire TV device's Settings for updates:
    1. Select Settings (the gear icon)
    2. Select My Fire TV
    3. Select About
    4. Select Check for System Update
  6. Reboot/Restart your Fire TV device.
  7. Reboot/Restart your internet router/modem.
  8. Reinstall the VidAngel app.
  9. Login and try the connection again.

APPLE TV

  1. Unlink from the streaming service in the VidAngel mobile app or website.
  2. Log out of the VidAngel Apple TV app.
  3. Hard / Force close the app, sometimes referred to as "kill the app":
    1. Double-click the TV button on your Apple TV remote:

      ​​
       
    2. Swipe left or right to highlight the different apps you have running.
    3. Swipe up on the VidAngel app to remove it from the list and force close it.
  4. Clear the cache from the VidAngel app:
    1. Go to Settings
    2. Select General
    3. Select Manage Storage
    4. Click the garbage can icon
    5. Select Delete
  5. Uninstall the VidAngel app.
  6. Check your Apple TV device's Settings for updates:
    1. Go to Settings
    2. Select System
    3. Select Software Updates > Software Updates
  7. Reboot/Restart your Apple TV.
  8. Reboot/Restart your internet router/modem.
  9. Reinstall the VidAngel app.
  10. Login and try the connection again.

 

Still having trouble linking to VidAngel?

If our tried-and-true regular troubleshooting didn't help, let's dig a little deeper. 

Do you see that your service is linked on the VidAngel website or mobile app (indicated by a checkmark), but you keep getting connection errors on your VidAngel TV app? Make sure you're logged into the same VidAngel email in both places. Check out: How to find your VidAngel account email

Did you get the error, "The VidAngel Browser Extension was unable to connect to [service]. Please enable your extension permissions and try again." Check out: Web Extension Error: Enable extension permissions

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