Are you getting an error message or are things just working? Many issues with VidAngel can be fixed with a good refresh of the connection to your streaming services. This is more than just disconnecting and then re-connecting to your streaming service, but is a series of steps designed to get you back to watching with filters faster. So please don't skip any steps and chances are you'll be watching your show right away:
- 1. Disconnect your streaming service in VidAngel
- 2. Refresh your session with the streaming service
- 3. Re-Connect your streaming service in VidAngel
- Still not working?
1. Disconnect your streaming service
Remember, VidAngel only manages the connection to your steaming services on either the Android or Apple mobile app, or on our website. Then that connection will be synced to any VidAngel TV apps you use. So here is how to disconnect on either the mobile app or the website (you don't have to do both):
VIDANGEL WEBSITE
On a Google or Firefox web browser, follow this link: www.vidangel.com/services, or
- Go to www.vidangel.com and login.
- Click "Profile" (or your name).
- Select "Link Services".
- Click the white toggle button next to the streaming service so it's gray.
MOBILE APP
- Tap the “Me” button on the bottom menu.
- Select “Link Streaming Services”.
- Tap the white toggle button next to the streaming service so it's gray.
- Then force/hard close the app (this is especially important for Apple devices).
2. Refresh your Session
- Use a Google Chrome or Firefox web browser (not the streaming service's app).
NOTE: If you don't like to use Chrome or Firefox, please click HERE to see why it must be one of those web browsers. - Go directly to tv.apple.com, www.netflix.com, and/or www.amazon.com
- LOG OUT of the service's website.
- Log back in.
This will initiate a new session with them.
3. Re-connect your Streaming Service
Again, this can only be done on either the VidAngel mobile app or the VidAngel website: Connect Services
VIDANGEL WEBSITE
On a Google or Firefox web browser, follow this link: www.vidangel.com/services, or
- Go to www.vidangel.com and login.
- Click "Profile" (or your name).
- Select "Link Services".
- Click the white toggle button next to the streaming service so it's blue and there's a checkmark.
PHONE or TABLET
- Tap the “Me” button on the bottom menu.
- Select “Link Streaming Services”.
- Tap the white toggle button next to the streaming service so it's blue and there's a checkmark.
Still not working?
If you went through all these steps and things still aren't working, check out the helpful things you can do here: Basic VidAngel troubleshooting