If you are getting the message "The linked Amazon account does not appear to have access to this episode/movie. You can review your access here:" this means something is blocking your access.

This will happen in these situations:

1. You do not have access through the streaming service
2. You simply need to refresh your connection to the streaming service
3. You have to select the correct streaming service
4. We have to update our system
   
   

Don't have access through the streaming service

Need to rent/buy on Amazon

Is the show available from Amazon Video Rent/Buy (vs. Amazon Prime or other subscribed services)? If so, you will need to rent or purchase it from your Amazon account first, then return to VidAngel on your TV to watch. It's easiest to do this guided through the VidAngel website or phone app. 

For example, if you want to watch Yellowstone but don't have a Peacock subscription, then you will have to rent or buy the episodes on your Amazon account. 

If you have rented/purchased and refreshed your connection, you may have gotten an incompatible version. Go here if you need more details: How to watch Amazon Video rentals or purchases

Not Subscribed

This could mean that you are not subscribed to the service where this show is offered.

For example, if you are not subscribed to Amazon Prime streaming, then you don't have access to watch Prime exclusive shows, such as Tom Clancy's Jack Ryan. 

Service Issue

It could also mean that there is an issue with the streaming service itself. Perhaps they're having an outage or technical issue that is impacting VidAngel's ability to connect. 

Parental Controls

You may have parental controls or a PIN that is blocking access. The best way to check is to go directly to the streaming service's site and try to start the same title there. 

For example, if you chose to hide Stranger Things on your Netflix account with the main profile, then VidAngel will not be able to access it. You'll need to go into your Netflix account settings and adjust your settings.

Refresh your streaming service connection

If your connection has just gone stale, refreshing your connection can solve many issues with VidAngel. This must be done on either our website or mobile app. After you refresh the connection you can return to the TV app to try again.

This article will show you the best way to refresh the link to your streaming service on VidAngel: Reset the Connection 

Select the correct streaming service

Our system should automatically select an available service that you're already connected with, but you can also manually choose the streaming offer.

This will show you how: How do I change the streaming service I'm watching with?

We need to update our system

It's possible this is our bad and the movie or TV show is no longer available from that streaming service, and we need to update our system.