We are so sorry things aren't working and we want to help! Here is a guide to help you navigate our most common issues:
- Linking to streaming services issues
- Starting your movie or show issues
- Playback issues
- Casting Issues
- Specific device issues
- Subscription or login issues
- Filter issues
- Still having trouble?
Linking Issues
Issues getting your subscription services to connect or stay connected
- Services won't link
- Streaming service keeps unlinking
- Amazon subscription Channels won't link
- Amazon Channel's Paramount+ won't link
The show won't start
Check out the articles in the section: TROUBLE PLAYING SHOWS
Issues getting your Amazon Video rental/purchase to play
- Amazon Video rental or purchase is not working
- Error: Need to rent or purchase
- Mobile: Amazon does not support your device
- Find the URL link for an Amazon rental or purchase
Playback Issues
If you're having a poor playback experience, please check out: Show is buffering
If you're wondering about working with your sound system, you can look at: Does VidAngel work with surround sound?
Casting Issues
You can read about troubleshooting for casting to specific devices here: TROUBLE CASTING
Device Issues
Minimum supported software is needed on your devices:
The best way to tell if the issue is specific to your device is to try VidAngel on another device. You can read about device-specific troubleshooting in one of these:
- Problems on Android TV
- Problems on the mobile app
- Mobile: Amazon does not support your device
- Problems on the website
- Send us a computer error screenshot
- Problems on Apple TV
- Problems on Fire TV
- Problems on Roku
Subscription or Login Issues
Check your subscription
- An account vs. a subscription
- Start a subscription for an existing account
- Start a subscription for a new account
- Explanation of charges
Not able to log in
Filter Issues
We work hard so that this never happens, but look here for information if you experience a filter not working: Filters aren't working
Still Having Trouble?
If you still need assistance, you can also check out our In-Depth Troubleshooting, or we're happy to help! Contact Support HERE