Starting the show Issues

• Why does each show need to verify?

The show won't start

• Check out the articles in the section: TROUBLE PLAYING SHOWS 

Issues getting your Amazon Video rental/purchase to play

• Amazon Video rental or purchase is not working
• Error: Need to rent or purchase
• Mobile: Amazon does not support your device
• Find the URL link for an Amazon rental or purchase

Playback Issues

If you're having a poor playback experience, please check out: Show is buffering

If you're wondering about working with your sound system, you can look at: Does VidAngel work with surround sound? 

Casting Issues

You can read about troubleshooting for casting to specific devices here: TROUBLE CASTING 

Device Issues

Minimum supported software is needed on your devices:

Device Specific Issues

The best way to tell if the issue is specific to your device is to try VidAngel on another device. You can read about device-specific troubleshooting in one of these:

• Problems on Android TV
• Problems on the mobile app
• Mobile: Amazon does not support your device
• Problems on the website
• Send us a computer error screenshot
• Problems on Apple TV
• Problems on Fire TV
• Problems on Roku
• Can't Cast From iOS 

Subscription or Login Issues

Check your subscription

• A video says I still need to subscribe
  
• An account vs. a subscription
• Start a subscription for an existing account
• Start a subscription for a new account
• Explanation of charges

Not able to log in

• I can't log in 
  
• Stuck on an Internal Server error
• Can I use VidAngel outside of the United States? 

Filter Issues

We work hard so that this never happens, but look here for information if you experience a filter not working: Filters aren't working

Still Having Trouble?

If you still need assistance, you can also check out our In-Depth Troubleshooting, or we're happy to help! Contact Support HERE