We are so sorry your show isn’t working and we want to help! Here is a guide to help you navigate our most common issues:
- Service or connection issues
- Streaming issues
- Casting Issues
- Specific device issues
- Subscription or login issues
- Filter issues
- Still having trouble?
Service or Connection Issues
Issues getting your subscription services to connect or stay connected
- Services won't connect
- Streaming service keeps disconnecting
- Amazon subscription Channels won't connect
- Amazon Channel's Paramount+ won't connect
Issues getting your Amazon Video rental/purchase to play
- Amazon Video rental or purchase is not working
- Error: Need to rent or purchase
- Apple TV: stuck on RETRY button
- Mobile: Amazon does not support your device
- Find the URL link for an Amazon rental or purchase
Streaming Issues
Experiencing buffering
The show won't verify
- Why does each show need to verify?
- Error: Credentials do not have access
- Error: Provider has blocked the video
- Error: Need to rent or purchase
- This title requires a valid PIN to watch
- Mature-rated Netflix show won't verify
Casting Issues
You can read about troubleshooting for casting to specific devices here: Trouble Casting
Device Issues
Minimum supported software is needed on your devices:
Device Specific Issues
The best way to tell if the issue is specific to your device is to try VidAngel on another device. You can read about device-specific troubleshooting in one of these:
- Problems on Android TV
- Problems on the mobile app
- Mobile: Amazon does not support your device
- Problems on the website
- Send us a computer error screenshot
- Problems on Apple TV
- Apple TV: This title requires a valid PIN to watch
- Problems on Fire TV
- Can't Cast From iOS
Subscription or Login Issues
Check your subscription
- A video says I still need to subscribe
- An account vs. a subscription
- Start a subscription for an existing account
- Start a subscription for a new account
- Explanation of charges
Not able to log in
Filter Issues
We work hard so that this never happens, but look here for information if you experience a filter not working: Filters aren't working
Still Having Trouble?
If you still need assistance, you can also check out our In-Depth Troubleshooting, or we're happy to help! Contact Support HERE