Problems on Android TV

Below are all the reasons you may not be running into trouble getting the VidAngel app on your Android TV.

Can't find the app

If you can't find the VidAngel app on your Android TV device when searching in the app store, here is a potential solution:

1. Open the Google Play Store app (vs. using the default Google app search on the main screen)
2. Type, "vidangel"

If that doesn't work, try clearing the Google Play Store cache and then try again. On your Android TV:

1. Go to Settings
2. Select Apps
3. Select Google Play Store
4. Select Storage
5. Clear cache and clear data

Device is Too Old

Your Android TV needs to be at least version 8.0 to install the VidAngel app. You can go to Android TV Support if you need assistance identifying your Android TV device.  

Outside the United States

We cannot support our service outside the United States, so you will not be able to find or install the app on your Android TV if you are in another country. 

Not Compatible Error

If you're trying to download the VidAngel app and you receive an error about it not being compatible, that may mean you're trying to download an outdated version of our app. We have removed this app, but if you ever installed it in the past, it will still be in your Google account directory.

 Make sure you are attempting to download the "VidAngel TV" app (versus just "VidAngel"). 

If your show doesn't start on your Android TV, check out one of these:

• Mature Netflix shows won't verify
• Amazon Video rental or purchase is not working 
• Error: Provider has blocked the video 
• Error: Credentials do not have access 

For Android TV, you will not link in the app itself but will sync your connection from our mobile app or the website: Link streaming services with the Android TV app

If you're having trouble linking to a streaming service on VidAngel, go here for help: Trouble Linking to Streaming Services

Check out: Show keeps buffering, pausing, or freezing

Check for Updates and Reboot your Android TV

Instructions will be different depending on your device. Please contact Android TV Support if you need help with this.

Clear the Cache and Data of the VidAngel App

1. Go into Settings (the gear icon) > Apps > See All Apps. 
2. Scroll down to VidAngel and select it. 
3. You'll see the options to Clear Cache and Clear data. Click on both.
4. Now go back main/home page of your Android TV device and open VidAngel. 
   You'll need to log back in to your account.

If your Android TV device does not follow those instructions exactly, please know that Android is an open platform so it could be slightly different on some devices. You can google how to clear the cache and data on your specific device.