Problems on the mobile app

Outside the United States

We cannot support our service outside of the United States, so you will not be able to find or install the app if you are in another country. 

Motorola Phone

Some Motorola customers have trouble finding and/or downloading the app. If you're having trouble getting our app on your Moto phone, we have some suggestions: 

1. Go to Settings > Apps > All > Google Play Store.
2. Select Clear Data and Clear Cache
3. Select Uninstall Updates
4. Restart your phone
5. Open Google Play Store and try to download our app again.

Verification Issues

If your show won't verify/start on your Android or Apple mobile, there are a couple of things to look into:

Amazon does not support your browser or device

Are you getting the error "Prime Video doesn't support your web browser" or "This video is unavailable to watch on this device." when you go to rent or purchase a show on your Android or Apple phone or tablet? Then go here for help: Mobile: Amazon does not support your device 

Other Issues

If you're having errors or other verification issues, please check out the section: TROUBLE PLAYING SHOWS

Connection Issues

If you are trying to watch a title that is available through a service you're not connected with, then you will be directed to verify your connection to that service. For example, if the show you wanted to watch is available through Amazon STARZ, but you only have Prime, then the mobile app will keep directing you to verify your Amazon connection. 

If you're having other trouble connecting to a streaming service on VidAngel, go here for help: Trouble Connecting to Streaming Services

Playback Issues

Buffering or Freezing 

Check out Show is buffering

Check for updates to the VidAngel app

You can check if you have the most updated version of the VidAngel app here: iOS and Android

Check for updates on  your phone or tablet

This varies so much for each device that you'll want to search online for instructions or contact your device's support. 

Reboot your device

1. Disconnect from streaming services in the VidAngel app.
2. Log out of the VidAngel app
3. Hard / Force close the app (this is especially important on an Apple device)
   
   APPLE
   On an iPhone X or later, or an iPad with iOS 12 or later, or iPadOS: 
   1. From the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen.
   2. Swipe right or left to find the VidAngel app.
   3. Swipe up on the app's preview to close the app. 
   
   On iPhone SE, iPhone 8 and earlier, and iPod touch:
   1. Double-click the Home button to show your most recently used apps. 
   2. Swipe right or left to find the VidAngel app. 
   3. Swipe up on the app's preview to close the app.
   ANDROID
   1. Go to Settings.
   2. Select Apps.
   3. Select the VidAngel app.
   4. Tap on the Stop or Force Stop button.
4. Uninstall the app
5. Reboot and your mobile device
6. Reboot your internet router/modem
7. Reinstall the VidAngel app
8. Login and try again

Trouble with Casting