If you're having trouble with VidAngel on your Roku, here are some things that can help:
- What if you can't find the VidAngel app on Roku?
- What if you can't log in on the Roku app, but you can on other VidAngel platforms?
- What if your show won't play (verification issues)?
- What if your streaming services won't connect on VidAngel (connection issues)?
- What if your show will start but is having playback issues?
- Are you still having trouble?
Can't Find the VidAngel App on Roku
The device is Too Old
Your Roku needs to be at least software version 9.2.0 in order to install the VidAngel app.
You can check this by going to Settings > System > About > Look for the software version.
Try the Roku website (vs. directly on the Roku)
If you're not able to find the VidAngel app using the Search feature on your Roku, you can download the VidAngel app from the Roku website using a web browser, here: https://channelstore.roku.com/search/vidangel
If you need to navigate there manually, here's how:
- Go to www.roku.com
- If needed login.
- Select "What to Watch".
- Select "Channel Store".
- Search "VidAngel".
- Click the VidAngel icon
- Select "+Add channel".
Outside the United States
We cannot support our service outside of the United States, so you will not be able to find or install the app on your Roku if you are in another country.
Can't log in
If you cannot log in to your VidAngel Roku app, but you can log in to the VidAngel website or other apps, please be aware that the Roku app is case-sensitive.
If you've checked and that's not the issue, did you use a Social Authentification login option, such as Google or Apple? These options are not available on the TV apps, so you will need to either change your password through the VidAngel website or please contact Support so we can help you!
Roku has some unique requirements for ad-based streaming services. This means that Amazon Freevee, Peacock Premium, and Prime with Ads content will not be available on the VidAngel Roku app. Please see this article for more details: Roku Error: You need to upgrade to ad-free
For Roku, you will not connect in the app itself but will sync your connection from our mobile app or the website: Connect streaming services with the Roku app
If you're having trouble connecting to a streaming service on VidAngel, go here for help: Trouble Connecting to Streaming Services
If you're having trouble with buffering or freezing, check out this article: Show is buffering
It's also a great idea to:
Check for device software updates.
You can check for updates by going to Settings > System > Software update > Check now
Check for VidAngel app updates.
You can check for app updates by:
- Highlight the VidAngel channel.
- Click the (*) star button on the remote.
- Select Check for updates.
Reboot/restart your Roku.
You can do this by unplugging or going to Settings > System > System restart >Restart
Try clearing the cache on your Roku.
Here's an article that will show you how: How to Clear Cache on Roku
Still having trouble?
Check out our in-depth troubleshooting: In-Depth Troubleshooting