Problems on Roku

The device is too old
 

Your Roku needs to be at least software version 9.2.0 to install the VidAngel app. 

You can check this by going to Settings > System > About > Look for the software version.

Try the Roku website (vs. directly on the Roku)

If you're unable to find the VidAngel app using the Search feature on your Roku, you can download the VidAngel app from the Roku website using a web browser, here: https://channelstore.roku.com/search/vidangel 

If you need to navigate there manually, here's how:

1. Go to www.roku.com
   1. If needed login. 
2. Select "What to Watch".
3. Select "Channel Store".
   
   
    
4. Search "VidAngel".
5. Click the VidAngel icon

6. Select "+Add channel". 

    

VPN or outside the United States

We cannot support our service with a VPN or outside the United States, so you will not be able to find or install the app on your Roku if you're using a VPN or are in another country. 

If you cannot log in to your VidAngel Roku app, but you can log in to the VidAngel website or other apps, please be aware that the Roku app is case-sensitive.

If you've checked and that's not the issue, did you use a Social Authentication login option, such as Google or Apple? These options are not available on the TV apps, so you will need to either change your password through the VidAngel website or please contact Support so we can help you!

Roku has some unique requirements for ad-based streaming services. This means that Amazon Free with ads (formerly known as Freevee), Peacock Premium, and Prime with Ads content will not be available on the VidAngel Roku app. Please see this article for more details: Roku Error: You need to upgrade to ad-free

If another show doesn't start on your Roku, check out one of the articles in our section about having trouble getting your shows to start: TROUBLE PLAYING SHOWS 

For Roku, you will not connect in the app itself but will sync your connection from our mobile app or the website: Link streaming services with the Roku app

If you're having trouble connecting to a streaming service on VidAngel, go here for help: Trouble Linking to Streaming Services

If you're having trouble with playback, check out Show keeps buffering, pausing, or freezing

It's also a great idea to:

Check for device software updates. 
You can check for updates by going to Settings > System > Software update > Check now

Check for VidAngel app updates.
You can check for app updates by:

1. Highlight the VidAngel channel.
2. Click the (*) star button on the remote. 
3. Select Check for updates.

Reboot/restart your Roku (restarting will also clear the cache)
You can do this by unplugging or going to Settings > System > System restart >Restart