Are you on our website receiving the error, "Sorry! It's not you. It's us. We're experiencing an internal server error. Please try again shortly."? As stated, it is likely us and we'll get things taken care of. However, there are a few instances where it could be something on your end.
When It's Us
If we have an internal server error, our engineers will be notified and we should have things back up shortly. You may just have to wait for a bit, or oftentimes if you just clear cache and cookies and then refresh your browser, that will do the trick.
When It's You
If this error persists for you, then it may be something on your end causing an issue.
Outside the United States
Unfortunately, we cannot support our service outside of the United States. This is in part because Netflix and Amazon differ so much from country to country and we currently connect with the U.S. versions of Netflix and Amazon. These services have copyright and geographical restrictions that prevent us from supporting our service outside of the country.
Using a VPN
VidAngel will not work with a VPN.
Using Outdated Device or Software
Your computer or software may be too old to work with VidAngel (e.g. Mac OS El Capitan). A good way to check is to try using VidAngel on a different device. You can see our minimum supported versions here: Minimum Supported Versions device table.
Are you using Hotel or another public network?
Perhaps there are security protocols enacted on that network.
- Do you have AdBlock or other pop-up block software on your computer?
If so, disable it for VidAngel.
- Do you have any web extensions installed in Google Chrome?
Make sure you have the VidAngel extension installed in Google Chrome and then please disable all other extensions. (Click The Chrome menu > More Tools > Extensions > uncheck all the boxes. You may need to close and reopen your browser for this to take effect.)
- Do you use an external filtering device such as Clean Router, Disney Circle, or NetGears Parental Control router?
You will need to whitelist us or contact Clean Router for the "VidAngel Fix" that they can apply.
- Do you use any third-party add-on or parental control software, such as NetNanny or Covenant Eyes?
Approve our site in that program using www.vidangel.com or www.vidangel.com/login.