Why isn't VidAngel working?
We know it's frustrating when things aren't working as expected. Here's a guide to help you troubleshoot the most common issues.
Issues getting your subscription services to initially link or stay connected to VidAngel:
- Streaming Services Will Not Link to VidAngel
- Streaming Services Keep Unlinking
- Amazon subscription channels won't link
- Differences between Paramount+ (standalone) vs. Amazon Paramount+
The show won't start
Check out the articles in the section: TROUBLE PLAYING SHOWS
Issues getting your Amazon Video rental/purchase to play
- Amazon Video rental or purchase is not working
- Error: Check Your Account - linked account does not have access
- Error: Amazon is not allowing access
- Mobile: Amazon doesn't support your device or browser
- Find the URL link for an Amazon rental or purchase
This is when you were able to start the show, but then experienced problems.
If you're having a poor playback experience, please check out: Show keeps buffering, pausing, or freezing
If you're wondering about working with your sound system, you can look at: Does VidAngel work with surround sound?
You can read about troubleshooting for casting to specific devices here: TROUBLE CASTING
Some issues are specific to a device. You'll want to check and be sure you havee everything updated.
Minimum supported software is needed on your devices:
The best way to tell if the issue is specific to your device is to try VidAngel on another device. You can read about device-specific troubleshooting in one of these:
- Problems on Apple TV
- Problems on Android TV
- Problems on Fire TV
- Problems on Roku
- Problems on the mobile app
- Mobile: Amazon does not support your device
- Problems on the website
- Send us a computer error screenshot
Check your VidAngel subscription:
- An account vs. a subscription
- Start a subscription for an existing account
- Start a subscription for a new account
- Explanation of charges
Not able to log in:
We work hard so that this never happens, but look here for information if you experience a filter not working: Filters aren't working
Still having trouble?
If you still need assistance, you can also check out our In-Depth Troubleshooting, or we're happy to help!
Contact Support HERE