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I'm getting a Network Error

  • ~ minute read

If you're getting stuck on a "Network Error" this could mean your internet is down, so make sure that is not the obvious issue (probably not, if you're reading this article).

Network error.png

If not, you could also get this error if:

Network_error_website_device_table.png

 

If none of these apply, but you're still getting this error on our site, try using a Chrome web browser and clearing your browser cache, and/or clearing the cookies for the VidAngel website.

 

Clear Cache on Chrome Browser

    1. In the top-right corner of Chrome, click the Chrome menu mobile_google_home_app_more.png(the icon with three horizontal dots or lines).
    2. Select More tools > Clear browsing data.
    3. In the dialog that appears, select the checkboxes for Cached images and files.
    4. Use the menu at the top to select the Time range of data that you want to delete. Select All time to delete everything.
    5. Click Clear data.
    6. Refresh your browser

 

Clear Cookies for the VidAngel website

  1. In the top-right corner of Chrome, click the Chrome menu mobile_google_home_app_more.png(the icon with three horizontal dots or lines).
  2. Select Settings.
  3. Select Privacy and security from the side menu.
  4. Select Cookies and other site data.
  5. Select See all cookies and site data.
  6. At the top right, search for "vidangel"
  7. To the right of vidangel.com click the trash icon or Remove.
  8. Refresh your browser

 

Use an incognito browser

If either of those doesn't help, try using an incognito browser. If you need help opening an incognito window, here is a Google Support Article to help.

 

Still having trouble?

A good way to confirm if the issue is your internet is to use data instead of WIFI. If VidAngel works on data but not WIFI then something in your internet setup is blocking us.

Check out our in-depth troubleshooting: In-Depth Troubleshooting

 
 

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