The VidAngel website is a great place to watch a movie or access your account settings. However, if you are having trouble with our website, here are some things that can help:
Can't Access the Site
If you're not able to log in and/or are getting stuck on a Network or Internal Service error, check out these for help:
VidAngel browser extension
You'll want to confirm that you have the browser extension installed.
If you do not see the VidAngel web extension on your screen, you can click on the puzzle piece icon in the upper right corner of your Chrome browser to see your extensions.
If you do not see the VidAngel web extension on your screen, you can click on the puzzle piece icon in the upper right corner of your Firefox browser to see your extensions.
In Firefox, you can also click the browser menu (three lines) and then "Add-ons and themes." (or type Ctrl+Shift+A to view your Add-ons).
If you do not have the extension, you can disconnect from a streaming service on VidAngel to prompt the installation. Go here for more details: Connect streaming services on the website
Other connection issues
For other connection issues, you'll find answers here: Trouble Connecting to Streaming Services
If your show won't verify, check out one of these:
- Mature Netflix shows won't verify
- Amazon Video rental or purchase is not working
- Error: Credentials do not have access
- Error: Provider has blocked the video
Are you using a Chrome (recommended) or Firefox browser?
Buffering or Freezing
Check out Show is buffering
Clear your cache
Just as it's a good idea to reboot your devices, your browser can become bogged down. Try giving it a refresh by clearing the cache:
If clearing the cache of your browser does not help, you can clear the cookies from just the VidAngel site.
Do you have other extensions installed on Chrome? You can see if they're interfering by disabling them.
Click the Chrome menu > More Tools > Extensions > uncheck all the boxes.
You may need to close and reopen your browser for this to take effect.
Try watching in an incognito browser to see if you have a setting or bad data interfering with your experience. If you need help opening an incognito window, here is a Google Support Article to help.
If you have the VidAngel website bookmarked, try typing in the URL instead: www.vidangel.com
If your player controls are not going away, try moving your mouse to the edge of the screen and wait.
If you're seeing a pixilated square (perhaps more noticeable during dark or fast motion scenes) while watching you may need to check that Hardware Acceleration is enabled on Google Chrome. You can check that here: chrome://settings/system
Still Having Trouble?
If you've gone through all these steps and you're still having trouble, then we'd like to see what error your computer is receiving: Send us a computer error screenshot
We would also recommend you check out our in-depth troubleshooting: In-Depth Troubleshooting