If you received a charge from VidAngel, Apple for VidAngel, or Roku for VidAngel, that means you have, or did have, an active subscription with us. When subscribing to our service, the monthly or annual subscription fee is automatically charged to the card that you entered when setting up your account. You may cancel at any time.
If you are wondering about our price, you can check out: How much does VidAngel cost?
- Logged into the wrong account
- Receiving multiple charges
- Receiving Update Billing information emails
- VidAngel credits
Logged into the Wrong Account
If you have been paying for a subscription but are told you need to Subscribe to watch, this means that you have another account with VidAngel and that you are currently logged into the wrong one (see An account vs. a subscription).
This is an easy fix: all you need to do is log out of VidAngel on the device you're using and log back in with the email account that has the subscription. If you signed up on an Apple device, there's a good possibility you started your subscription through Apple (vs. through our website) and you will need to log in using your Apple ID.
If you're not able to remember your subscribed account, please contact Support and we'll help you find it.
Receiving Multiple Charges
If you have more than one charge from VidAngel a month, this means you have created multiple subscriptions.
Apple for VidAngel
If you signed up with VidAngel 1) using your Apple ID and then 2) also on our website, then you created 2 separate VidAngel subscriptions: 1) through your iCloud account and 2) on the VidAngel website through our own financial processor. We have very little access to the Apple subscription. You can see how to cancel this subscription here: Cancel an Apple Subscription
If you cancel the subscription you made on our website instead, we will not be able to assist you with any billing/account issues; you will need to contact Apple directly.
Additional Website Subscriptions
If all charges are simply coming from VidAngel (vs. Apple for VidAngel), this means you created and subscribed with multiple, different email accounts. If you're not able to remember your other subscribed account(s), please contact Support and we'll help you find it.
Receiving Emails to Update Billing Information
If you receive emails asking you to update your billing information, this means the credit card on file was not able to accept the charge and you may need to update your billing information or contact your bank.
You can click here for steps on how to update your debit or credit card on VidAngel.
If you did not intend to subscribe to our service, we would love you to give us a try, but we do understand if you would rather cancel. Here are some instructions on how to cancel your subscription.
Do you have credits on your VidAngel account?
Existing credits will automatically be applied to your subscription. Once your credits are all used up, your card on file will be charged the monthly subscription fee. Please note that subscriptions made through Apple cannot use credits. Contact Support for help in this situation.
Your card on file will be charged the monthly subscription fee.