If you're trying to Chromecast VidAngel to a basic Chromecast dongle or smart TV with Chromecast built-in, but you're running into trouble, here are solutions to the most common issues:
- Are your devices on the same WIFI network?
- Are your devices too old?
- Try rebooting your devices
- See if you can improve the casting connection
- Are you actually trying to AirPlay? This is a different process.
- Still having trouble?
Devices Are Not on the Same WIFI Network
Your mobile device and the TV device to which you're Chromecasting will need to be on the same WIFI network so they can "see" each other. Dual-band routers offer a 2.4G and a 5G signal, make sure both devices are on the same one. If possible, try selecting the 2.4G signal.
Click here to find out how to check if your Chromecasting device and mobile device are on the same internet network.
Devices Are Too Old
Mobile
To work with the VidAngel apps, your mobile device should be at least Android 8 or iOS 14, but check for the latest software updates on your device.
You'll also want to make sure you have the most updated version of the VidAngel app on your mobile device. You can check that here: iOS and Android
Chromecast
All Chromecast dongles and TVs with Chromecast built-in should work with VidAngel, however, it's always a good idea to make sure your Chromecast device is updated. Most Chromecasts should do this automatically, but if needed you can contact Google support for instructions.
Reboot Your Devices
Mobile
Force/hard close the VidAngel mobile app (sometimes said as "kill the app") and then restart your mobile device.
Chromecast
Rebooting your Chromecast is best done through the Google Home mobile app . In the Google Home app at the top right corner, tap Settings > More settings > Reboot. If that doesn't work for your device please contact Google Support for instructions.
Improve the Connection
Try improving the connection by moving your internet router closer to your Chromecast device.
Another option is to use the HDMI extender cable that came with your Chromecast. We recommend this option for the following reasons:
-
- The extension moves the Chromecast away from the body of the TV or receiver it’s plugged into. Doing so often improves reception and allows Wi-Fi signals to better reach the tiny antenna in the dongle.
- HDMI port spacing can be a bit crowded on a lot of television sets, making it difficult to fully plug in a dongle.
- Using the cable can protect your Chromecast dongle from the heat given off by many TV screens.
Trying to AirPlay?
AirPlay is a different casting process. This is a casting process only for Apple devices. If you're having trouble with AirPlay, please check out: Can't cast (Airplay) to Apple TV
Still Having Trouble?
Check out our in-depth troubleshooting: In-Depth Troubleshooting