If you're frustrated because your Apple TV+, Netflix, or Amazon won't connect to VidAngel, then you're in the right place. You could be receiving an error about your connection, invalid credentials, or getting stuck in a connection loop (where you see the "Success!" page over and over again). Please do not skip any steps (even if you did some before), they are all important.

• Check your streaming subscriptions
• Reset the connection
• Reset everything else
• TV apps won't sync the connection
• Check the web extension permissions
• No checkmark
  
  

Check streaming subscriptions

First, do you have a subscription to that service?
Hey, it may be obvious to some, but it's always a good idea to check the basics. If you don't have a subscription to Apple TV+, Netflix, or to the Amazon Channel you're trying to connect to on VidAngel, then it simply won't connect. This includes having a subscription to a service, but outside of Amazon Channels.

For example, if you subscribed to Paramount+ or STARZ directly, but not through your Amazon Prime Channel's subscriptions, then it will not be able to connect to VidAngel. 

Reset the Connection

Many issues with VidAngel can be fixed with a good refresh of the connection to your streaming services. VidAngel only manages the connection to your steaming services on either the Android or Apple mobile app, or on our website. Then that connection will be synced to any VidAngel TV apps you use. Here are the basic steps:

1. Disconnect your streaming service in VidAngel
2. Refresh your session with the streaming service
3. Re-Connect your streaming service in VidAngel

If you want in-depth instructions with visuals, go here: Refresh the Connection

Hopefully, that did it! If not, please continue to the steps below.

Reset Everything Else

If you're still having trouble, we'd like you to try a total refresh of the things that can impact the connection. We will be asking you to do some of the same things as before, but please don't skip those steps. We promise there is a method to the madness. 

You only need to do this with the device that's holding your connection: either your mobile app or the website, not both.

Mobile app

1. Disconnect from the services in the VidAngel app
2. Log out of the app
3. Hard / Force close the app (this is especially important on an iOS device)
4. Uninstall the app
5. Reboot and update your mobile device
6. Reboot your internet router/modem
7. Reinstall the VidAngel app
8. Login and try the connection again

Website

1. Disconnect from the services on the VidAngel website
2. Log out of the website 
3. Clear your cache
4. Check if the web extension needs to be updated.
   You should be prompted to do this automatically if it's needed, but if you missed it, you can click on these links to update your browser extension for Chrome or Firefox.
5. Close all tabs and reboot the computer
6. Reboot your internet router/modem
7. Open the VidAngel website from a Chrome or Firefox browser
8. Confirm you still have the Browser Extension
9. Login and try again

If needed, you can view Problems on the website for more details on some of these steps. 

TV apps won't sync connection

Remember, you don't connect to your services on the TV apps; we sync from the connection on either the VidAngel website or mobile app. If you're able to connect on the website or mobile app, but that connection won't sync to your FIre, Android, or Apple TV apps, you'll want to make sure that you are signed in with the same VidAngel account email in both places. Be sure to look closely for possible typos.

Website

Check your  VidAngel account on the website by clicking "Profile" (or your name) near the top right corner. Then click "Account". Your email will be in the "Account & Billing" section.

Mobile

Check your VidAngel account on the mobile app by tapping the "Me" menu at the bottom. Your account email will be at the top in blue. 

Apple TV

Check your  VidAngel account on the VidAngel Apple TV app by selecting "Settings" from the top menu.

You'll also want to confirm your Apple TV is linked to your VidAngel account. You can check that on the website under "Profile"(or your name) > "TV Devices". Here is a direct link: https://www.vidangel.com/devices 

Android TV and Fire TV

Check your  VidAngel account on the VidAngel Android or Fire TV app by selecting "Profile" (or your name) from the top menu. Your account email will be listed at the bottom of the screen.

You'll also want to confirm your device is linked to your VidAngel account. You can check that on the website under "Profile"(or your name) > "TV Devices". Here is a direct link: https://www.vidangel.com/devices

Check the web extension permissions

If you're getting the error, "The VidAngel Browser Extension was unable to connect to Amazon. Please enable your extension permissions and try again." you need to adjust the permissions on the VidAngel web extension. 

The default settings of the web extension allow it to read data on the streaming service sites, but if, when you installed the extension, you denied permissions, that could cause this error. You will need to allow access. 

1. Click the Extensions icon (puzzle piece).
2. Click the three dots next to the VidAngel extension.
3. Select "Manage Extension".
   
   
   
   
4. Make sure the toggle button is active next to all the streaming service sites.
5. Go back to VidAngel.com and attempt to connect again.
   
   

No checkmark

If you have connected your service, and the toggle has turned blue, but there's no checkmark next to the service, this can mean two things:

1. You have an account with that service, but not an active subscription.
2. You just need to refresh your connection on the streaming service, and then reconnect it VidAngel.