Why isn't VidAngel working on my Apple TV?
If you're having trouble with VidAngel on your Apple TV, here are some things that can help:
Device is too old
Your Apple TV needs to be at least an HD 4th generation with tvOS 17 in order to install the VidAngel app. You can go to Apple Support if you need assistance identifying your Apple TV device.
Outside the United States
We cannot support our service outside of the United States, so you will not be able to find or install the app on your Apple TV if you are in another country.
If you're having trouble using Airplay, you'll find help here: Can't cast (Airplay) to Apple TV
For Apple TV, you will not connect in the app itself but will sync your connection from our mobile app or the website: Connect streaming services on the Apple TV app
If you're having trouble connecting to a streaming service on VidAngel, go here for help: Trouble Connecting to Streaming Services
Check out Show keeps buffering, pausing, or freezing
Check for updates on your Apple TV
You should be able to check for updates by going to Settings > System > Software Updates > Update Software. If that doesn't work, please contact Apple Support for instructions.
Reboot your Apple TV
You can restart the Apple TV by unplugging it or manually restarting it. You can restart it by going to Settings > System > Restart. If that doesn't work, please contact Apple Support for instructions.
Still having trouble?
Check out our in-depth troubleshooting: In-Depth Troubleshooting