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Error: Content Restricted

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Are you getting the error, "Account restrictions at Netflix are preventing this title from being streamed (e.g. parental PIN, maturity controls, etc)"? Does it seem like all the titles giving you trouble are mature-rated Netflix shows? This means you have some Netflix viewing restrictions that are blocking VidAngel.

Error_content restricted_ netflix parental controls.png


VidAngel links to the active Netflix profile at the time of connection, applying any viewing restrictions from that profile. To access certain content on VidAngel, you may need to adjust the Maturity Rating setting on Netflix. If you'd prefer not to change your existing profile, you can create a separate 'VidAngel' profile on Netflix with no restrictions, then link it to VidAngel. You can then lock this profile behind a PIN.

 

Adjust Netflix Profile Maturity Rating

netflix maturity ratings.png

  1. Sign in at netflix.com
  2. Click "Account".
  3. Scroll down to "Adjust parental controls".
  4. Input your Netflix password.
  5. Update your Profile Maturity Rating to at least the rating of the show you're trying to watch on VidAngel.
  6. Click "Save".
 NOTE: If you are watching a series, some episodes can have different ratings. This means you would need to select a rating equal to the highest rated episode to access any of the show. 

 

Create a "VidAngel" Netflix profile

If you don't like the idea of removing your viewing restriction on Netflix, another option is to create a "VidAngel" profile on your Netflix account that has access to all the content you wish to view with VidAngel. Then you can use a PIN on Netflix to protect your profile from unwanted access. 

  1. Sign in at netflix.com
  2. Click "Add Profile"
  3. Make sure you do NOT choose the "Kids Profile" toggle.
  4. Click into that profile
  5. Go to https://www.vidangel.com/services; you can manually navigate by going to: 
    1. Go to www.vidangel.com 
    2. Select Profile (or your name)
    3. Select "Link Services"
  6. Unlink Netflix by clicking the toggle so it's gray.
  7. Relink Netflix by clicking the toggle so it's blue. 

 

Set a Netflix Profile Lock

To set a Profile Lock on a Netflix profile: How to add or remove a profile PIN on Netflix 

  1. Select your profile icon
  2. Select "Manage Profiles".
  3. Select the profile you wish to lock.
  4. Select "Profile Lock".
  5. Confirm account ownership and create your PIN

 

Other watching errors

If you're watching a Netflix show, but these situations don't apply to you, and you still can't watch, please check out Error: Provider blocked video or Unexpected Error.

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