If you are unable to verify a title and getting the error, "Your streaming service credentials are no longer active. Please disconnect and re-link this service to your VidAngel account before proceeding." then you either need to re-connect to your streaming services or something is blocking your access.
You can usually fix this error with one of these solutions:
- Connect your streaming services for the first time.
- Refresh your streaming service connection.
- Check your access through the streaming service.
Connect your Streaming Services
If you have never connected your streaming services to VidAngel, you will need to do so in order to access the majority of the content. VidAngel is a filtering company, which means that we do not offer the shows directly. This is why you'll need subscriptions to streaming services to filter with us. Once you connect Apple TV+ streaming, Peacock Premium, Netflix (ad-free), and/or Amazon, you can filter titles that you have access to through those services for which we've built filters on the VidAngel apps or website.
Go here to see how to get your streaming services connected on VidAngel: CONNECT SERVICES
Refresh your Connection
If you've already connected, but your connection has gone stale, then refreshing your connection can solve many issues with VidAngel. This must be done on either our website or mobile app. After you refresh the connection you can return to the TV app to try again.
This article will show you the best way to refresh the link to your streaming service on VidAngel: Refresh the Connection
|NOTE: If you have to refresh often, please check out: Services keep disconnecting|
Check your Access
This could mean that you are not subscribed to the service where this show is offered.
For example, if you are not subscribed to Amazon Prime streaming, then you don't have access to watch Prime exclusive shows, such as Tom Clancy's Jack Ryan.
It could also mean that there is an issue with the streaming service itself. Perhaps they're having an outage or technical issue that is impacting VidAngel's ability to connect.
You may have parental controls or a PIN that is blocking your access. The best way to check is to go directly to the streaming service's site and try to start the same title there.
For example, if you have the max-maturity rating on your main Netflix profile set to Y-7 and you're trying to watch Stranger Things, then VidAngel will not be able to access it. You'll need to go into your Netflix account settings and adjust your settings.